8win Privacy Policy – How We Protect Your Data

1Who We Are

This Privacy Policy applies to the 8win platform, accessible at 8win.cx. When this policy refers to "8win", "we", "us" or "our", it means the operator of the 8win platform and all services offered through it, including Sports Betting, Live Casino, Slot Games, Fish Games, Bingo and all payment and account management features.

This policy governs the collection and use of personal data from all registered players and visitors to the 8win website. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of your agreement with 8win.

2Data We Collect

8win collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically through your use of the site.

Information you provide directly:

• Full name and date of birth — required for account registration and age verification.
• Contact details including your mobile number and email address.
• Payment information including your JazzCash or Easypaisa account number, Raast ID, bank account details or card information used for PKR deposits and withdrawals. This data is handled through encrypted payment channels and is never stored on 8win's own servers in full.
• Identity verification documents, such as a CNIC copy, where requested during account verification or prior to a withdrawal.
• Correspondence with the 8win support team, including live chat transcripts and submitted queries.

Information collected automatically:

• Device information including your device type, operating system and browser version.
• IP address and approximate location, used to support account security and fraud detection.
• Session data including pages visited, time spent on the platform and game and betting activity, used to personalise your experience and improve the platform.
• Cookie data as described in Section 5 of this policy.

3How We Use Your Data

The data we collect is used for specific, legitimate purposes related to operating the 8win platform and serving you as a player. The table below summarises our main data uses and the reason behind each:

8win does not use your personal data for automated decision-making that produces significant legal effects without human oversight. Where automated monitoring flags an account, a member of the 8win team reviews the case manually before any action is taken.

4Payment Data & PKR Transactions

All financial transactions on 8win are processed in Pakistani Rupees (PKR). The platform supports the following payment methods:

• JazzCash — mobile wallet deposits and withdrawals
• Easypaisa — mobile wallet deposits and withdrawals
• Raast — instant interbank PKR transfers
• Bank Transfer — direct PKR transfers to and from registered bank accounts
• Cards and mobile wallets — as supported at the time of transaction

Payment data such as your JazzCash account number, Easypaisa wallet or bank account details is transmitted using industry-standard encryption. 8win does not store full card numbers or mobile banking credentials on its own servers. Payment data is passed directly to our payment processing partners under strict data handling agreements.

8win never sells or rents your payment information to any third party for marketing or commercial purposes.

5Cookies & Tracking Technologies

8win uses cookies and similar tracking technologies to keep the platform functioning correctly and to improve your experience. A cookie is a small data file stored on your device when you visit a website. 8win uses the following types of cookies:

• Essential cookies: Required for core platform functions such as keeping you logged in during your session, remembering your language preference and maintaining your account security state. These cannot be disabled without breaking basic platform functionality.
• Performance cookies: Used to collect anonymous data on how players navigate the platform — which pages are visited most, where players drop off and how long sessions typically last. This data is used in aggregate form only to improve the platform.
• Functional cookies: Used to remember your preferences such as your preferred Sports Betting markets, default bet amounts and recently played games, so the platform feels more personalised on return visits.
• Security cookies: Used to detect unusual login patterns, flag potential account takeover attempts and support our fraud detection systems.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent some parts of 8win from working correctly.

6Sharing Your Data

8win does not sell, rent or trade your personal data to third parties for their own marketing purposes. Your data is shared only in the following specific circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card processors receive only the payment data needed to process your PKR transactions.
• Identity verification providers: Where additional verification is required, your identity documents may be shared with a third-party verification service under a strict data processing agreement.
• Game providers: The game providers behind 8win's Slot Games, Live Casino, Fish Games and Bingo titles may receive anonymised session data for game performance and fairness auditing purposes. No personally identifiable information is shared with game providers.
• Fraud prevention services: Where fraud is suspected, relevant account and transaction data may be shared with specialist fraud detection partners or, where legally required, with relevant authorities.
• Legal obligations: 8win may disclose personal data if required to do so by applicable law, court order or other legitimate legal process.

All third parties with whom 8win shares data are required to handle that data in accordance with applicable data protection standards. 8win does not permit third parties to use your data for their own marketing or commercial purposes.

7Data Security

8win takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure:

• All data transmitted between your device and 8win is encrypted using TLS (Transport Layer Security).
• Sensitive account and payment data is stored using industry-standard encryption at rest.
• Access to player data within the 8win team is restricted on a need-to-know basis, with access controls and audit logging in place.
• Login sessions are protected by session token expiry and, where enabled, additional verification steps for unusual login attempts.
• Regular security reviews and monitoring are conducted to identify and address potential vulnerabilities before they can be exploited.

Despite our best efforts, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, 8win will notify affected players promptly and take all reasonable steps to contain the situation.

8Data Retention

8win retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our record-keeping obligations. The following general retention principles apply:

• Active account data: Retained for the full duration of your account and for a minimum of five years after account closure, to meet financial record-keeping requirements related to PKR transactions.
• Identity verification documents: Retained for the period required under applicable record-keeping obligations, typically five years from the date of verification or account closure, whichever is later.
• Support correspondence: Chat transcripts and email records are retained for up to three years from the date of the last interaction, unless a longer period is required for an ongoing dispute or investigation.
• Cookie and session data: Session-level data is cleared at the end of each session. Persistent cookie data is retained for up to 12 months unless cleared sooner by the player.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9Your Privacy Rights

As a registered 8win player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 8win support team with your account details and a clear description of your request.

10Children's Privacy

8win is strictly an adult platform. No person under the age of 18 is permitted to register an account, make a deposit or participate in any game or betting activity on the platform.

8win does not knowingly collect personal data from anyone under 18. If we become aware that a minor has registered an account, that account will be immediately closed, any balance forfeited and all associated personal data deleted from our systems.

If you are a parent or guardian and have reason to believe a minor in your care has registered on 8win, please contact our support team immediately so we can take action. We also encourage parents and guardians to use device-level parental controls to prevent underage access to gaming and betting platforms.

11Policy Updates

8win may update this Privacy Policy from time to time to reflect changes in the platform, the payment methods we support, or applicable data protection requirements. When we make material changes, registered players will be notified via on-platform notification or the contact details on their account.

The date at the top of this page reflects when the policy was last updated. We recommend checking this page periodically. Continued use of the 8win platform after a policy update constitutes acceptance of the revised Privacy Policy.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact the 8win support team. Our team is available 24/7 via live chat on the platform and will respond to data-related requests within 10 business days.

You may also reach us at: [email protected] (displayed for reference — not a clickable link).

For formal data requests, please include your registered account username, a description of your request and a copy of a valid ID so we can verify your identity before processing the request.